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Curated personalized gifts for every pet moment
Frequently Asked Questions
How long does production and shipping take?+
Most custom items take 3–5 business days to produce. Standard shipping delivers in 5–7 business days within the US. Express options are available at checkout.
Can I include my pet's photo for customization?+
Absolutely! For portrait products, you can upload your pet's photo during checkout or email it to us after ordering. We'll send a proof for your approval before final production.
What is your return policy?+
We offer a 30-day satisfaction guarantee on all non-customized items. Due to their personalized nature, custom products can be refunded if there's a production error. Contact us at support@podpaws.com.
Do you ship internationally?+
Yes! We ship to most countries worldwide. International shipping times vary by location (typically 7–14 business days). Duties and taxes may apply depending on your country.
Are the products safe for pets?+
All our products are made with pet-safe, non-toxic materials. Gift boxes include items specifically designed for pets or pet parents, tested for safety compliance.
Can I gift wrap or add a personal message?+
Yes! Select gift wrapping at checkout for $4.99. You can also add a free personalized message card with any order.
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