Simple Process

How PODPAWS Works

Turning your favorite photo into a forever treasure is easier than you think. Three simple steps, from upload to cherish.

📷

Upload a Photo

Share your favorite photo of your pet — the one that captures their personality perfectly. High resolution and good lighting help us capture every detail.

🎨

We Create

Our artists hand-craft your custom piece with premium materials and meticulous detail, whether it’s a figurine, a portrait, or another keepsake made just for you.

🎁

Receive & Cherish

Your treasure arrives beautifully packaged and ready to display. Every order over $99 ships free, so the only surprise is how much you’ll love it.

📤 What makes a great photo?

A clear, well-lit shot where your pet’s face is front and center works best. Natural daylight beats flash, and a single subject keeps the focus on your companion. If we ever have concerns about quality, our team reaches out before production begins.

🎨 How is each piece made?

Every keepsake is made to order by skilled artisans who treat each piece as if it were for their own pet. We combine worldwide manufacturing expertise with the care of a neighborhood workshop, so quality never gets lost in scale.

🚚 When will it arrive?

Standard products ship within 1–2 weeks. Personalized items take 2–4 weeks depending on complexity, because good things are worth the wait. You’ll get tracking the moment it leaves our hands.

Frequently Asked Questions

How do I upload my pet’s photo?

After selecting a product, you’ll be prompted to upload your photo during checkout. You can also email it to support@podpaws.com with your order number.

Can I use a photo of more than one pet?

Absolutely. Many of our pieces are designed for multiple pets in one keepsake — just choose the right format and upload a photo that includes everyone.

What if my photo isn’t high quality?

Share the best available and tell us about your pet. Our artists can work from imperfect references, and we’ll reach out before production if we need a clearer shot.

Do you offer gift wrapping?

Every piece arrives beautifully packaged as standard — ready to gift straight from the box. Add a personalized note at checkout and we’ll include it.

Can I preview my design before it’s made?

For many products we share a proof for your approval before production starts, so you always know what’s coming.

Which countries do you ship to?

We ship worldwide. Rates and delivery times vary by location — see our Shipping Policy for country-specific details.