Get in Touch
We’d love to hear from you! Whether you have questions about an order, need help choosing the perfect gift, or just want to share a photo of your pet enjoying their PODPAWS gift, our team is here for you.
📧 Email Us
support@podpaws.com
We respond within 24 hours (often much faster).
💬 Live Chat
Available Mon-Fri, 9am–6pm EST
Click the chat bubble in the bottom-right corner.
🐾 Social Media
Instagram: @podpawsgifts
TikTok: @podpaws
DM us anytime!
📍 Mailing Address
PODPAWS LLC
[Registered Business Address]
[City, State ZIP], USA
Frequently Asked Questions
How long does it take to receive my order?
Standard products: 1–2 weeks total. Personalized items: 2–4 weeks depending on complexity. See full details in our Shipping Policy.
Can I change my order after placing it?
You can modify or cancel within 2 hours of ordering if production hasn’t started. After that, please email us immediately at support@podpaws.com — we’ll do our best to accommodate changes before production begins.
What photo quality works best?
High-resolution, well-lit photos where your pet’s face is clearly visible work best. Avoid blurry or dark images. If we have concerns about your photo quality, our team will reach out before starting production.
Do you ship internationally?
Yes! We ship to over 30 countries. International shipping rates and times vary by location. Check our Shipping Policy for country-specific info.
What’s your return policy?
Standard items: 30-day returns. Personalized items: only refundable if defective. Full policy details in our Terms and Conditions.
Contact Form
For fastest response, please include your order number (if applicable) when contacting us about existing orders.