Get in Touch
Contact
We would love to hear from you. Whether you have questions about an order, need help choosing the perfect gift, or want to share a photo of your pet enjoying their PODPAWS gift, our team is here for you.
Email Us
support@podpaws.com
We respond within 24 hours (often much faster).
+86 182 5888 7601
Message us anytime — we usually reply within a few hours.
Live Chat
Available Mon–Fri, 9am–6pm (PST)
Click the chat bubble in the bottom-right corner.
Social Media
Instagram: @podpaws_official
TikTok: @podpaws
DM us anytime!
Mailing Address (China)
Hangzhou, Zhejiang, China
Our studio where the magic happens.
Mailing Address (USA)
Los Angeles, CA, USA
North American operations hub.
Frequently Asked Questions
How long does it take to receive my order?
Each gift is made to order. Production typically takes 7–10 business days depending on complexity, then shipping delivers in 7–15 business days. See full details in our Shipping Policy.
Can I change my order after placing it?
You can modify or cancel within 2 hours of ordering if production has not started. After that, please email us immediately at support@podpaws.com — we will do our best to accommodate changes before production begins.
What photo quality works best?
High-resolution, well-lit photos where your pet face is clearly visible work best. Avoid blurry or dark images. If we have concerns about your photo quality, our team will reach out before starting production.
Do you ship internationally?
Yes! We ship worldwide. International shipping rates and times vary by location. Check our Shipping Policy for country-specific information.
What is your return policy?
All PODPAWS gifts are custom-made to order from your pet photo, so we do not accept returns or offer refunds — except for product quality issues. If your item arrives damaged or defective, contact support@podpaws.com within 7 days of delivery and we will make it right. Full policy details in our Terms and Conditions.
Ready to Create Something Special?
For fastest response, please include your order number (if applicable) when contacting us about existing orders.