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Each gift is made to order. Production takes 7–15 days depending on complexity. U.S. delivery then typically takes 7–15 business days (2–4 weeks total from order); international delivery takes 15–25 days via FedEx, DHL, UPS, USPS, YunExpress, or SF International. You’ll get a tracking number by email once it ships.

For the wool-felt figurine and ceramic urn, follow the product page to submit a pet photo. The matching necklace is customized through the sizing and options listed on its page. Check each listing for product-specific proof and approval steps.

All PODPAWS gifts are custom-made to order from your pet's photo, so we do not accept returns or offer refunds — except for product quality issues. If your item arrives damaged or defective, contact support@podpaws.com within 30 days of delivery and we'll reship a free replacement (custom items are not refundable).

Yes! We ship across the U.S. and to most countries worldwide. U.S. orders typically arrive in 7–15 business days; international orders may take 15–25 days and duties/taxes can apply depending on the destination country.

PODPAWS currently offers a full range of custom keepsakes: wool-felt memorial figurines, ceramic pet urns, stained-glass suncatchers, night-light frames, keepsake dishes and keychains. See each product page for exact customization options.

No. PODPAWS sells personalized keepsakes and jewelry, not toys or food. Follow the care and use information on each product page.