Introduction
PODPAWS (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website podpaws.com and purchase products from us.
We comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.
Last updated: July 15, 2026
Information We Collect
Personal Information You Provide
- Name, email address, phone number — when you create an account, place an order, or contact us
- Shipping and billing addresses — required to process and deliver orders
- Payment information — processed securely through Stripe; we never store full credit card numbers on our servers
- Pet photos and customization details — when you upload photos for personalized products
- Marketing preferences — if you subscribe to our newsletter or promotional emails
Automatically Collected Information
- Device and browser data — browser type, operating system, screen resolution
- Usage data — pages visited, time spent, click patterns (via Google Analytics)
- IP address — used for general location analytics and fraud prevention
- Cookies and similar technologies — see our Cookies section below
How We Use Your Information
We use collected information to:
- Process and fulfill your orders, including creating personalized products
- Send order confirmations, shipping updates, and customer service communications
- Improve our website, products, and customer experience
- Send marketing communications (with your consent) about new products and promotions
- Detect and prevent fraud, abuse, and security issues
- Comply with legal obligations
Cookies and Tracking Technologies
We use the following types of cookies:
- Essential cookies: Required for basic site functionality (shopping cart, checkout). These cannot be disabled.
- Analytics cookies: Help us understand visitor behavior (Google Analytics).
- Marketing cookies: Used to deliver relevant ads (Facebook Pixel, Google Ads).
Data Sharing and Disclosure
We do not sell your personal data. We may share data with payment processors (Stripe), shipping carriers (USPS, UPS, DHL), production partners for custom manufacturing, and service providers (hosting, email, analytics) under strict confidentiality agreements.
Your Rights (GDPR and CCPA)
You have the right to:
- Access — request a copy of personal data we hold about you
- Rectification — correct inaccurate or incomplete data
- Erasure — request deletion of your data
- Portability — receive data in a structured, machine-readable format
- Withdraw consent — unsubscribe from marketing at any time
To exercise these rights, email us at privacy@podpaws.com. We respond within 30 days.
Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure payment processing through PCI-DSS compliant providers (Stripe), regular security audits, and access controls.
Data Retention
We retain your data for as long as necessary: account data while your account exists, order data for up to 7 years (legal/tax purposes), and marketing data until you unsubscribe.
Contact Us
For privacy-related questions:
Email: privacy@podpaws.com